Current
RC2 products are also available at most discount retail stores,
including Wal-Mart, K Mart, Target, Toys R Us, Meijer, Shopko,
etc., as well as many hobby stores, specialty shops, and toy stores.
Agriculture products are also available at most farm and implement
stores. If you are unable to locate an item, try an Internet keyword
search, or search online stores (including www.everstoystore.com,
www.bossenimp.com, www.actionfarmtoys.com, www.diecastmusclecars.com,
www.ediecast.com, etc.).
Where
can I find Ertl Farm and Construction products?
Ertl Farm and Construction products can be found at most major
discount stores, including Wal-Mart as well as many specialty
retailers specializing in the Agriculture arena (i.e. Blain's
Farm and Fleet, Tractor Supply, etc.).
Where
can I find Ertl Toys?
Ertl Toys can be found at most major discount retail stores, including
Wal-Mart, K Mart, Target, Toys R Us, Meijer, Shopko, etc., as
well as many independent toy stores.
I have a Defective item.
We apologize for the inconvenience. Unfortunately, RC2 does not
stock any replacement items or extra parts, or issue refunds or
exchanges for any products purchased from retail stores. If you
have a product that is damaged or defective in any way, or does
not meet your expectations, please return it to the place of purchase
for a refund or exchange. If it is not possible
to return to the place of purchase, then you may try exchanging
the product at a different store/dealer near you that carries
our products. Thank you.
I am Missing parts / in need of Replacement parts for my
item.
We apologize for the inconvenience. Unfortunately, RC2 does not
stock any replacement items or extra parts, or issue refunds or
exchanges for any products purchased from retail stores. If you
have a product that is missing items, in need of replacement parts,
please return it to the place of purchase for a refund
or exchange. If it is not possible to return to the
place of purchase, then you may try exchanging the product at
a different store/dealer near you that carries our products.
Thank you.
I have a Damaged item
We apologize for the inconvenience. Unfortunately, RC2 does not
stock any replacement items or extra parts, or issue refunds or
exchanges for any products purchased from retail stores. If you
have a product that is damaged or defective in any way, please
return it to the place of purchase for a refund or exchange.
If it is not possible to return to the place of purchase, then
you may try exchanging the product at a different store/dealer
near you that carries our products. Thank you.
Where
can I locate Replacement parts for my pedal tractor, wagon, 1:16
scale farm/agriculture product, bank parts, and value guides?
Sorry, but we do not stock any spare parts. For replacement parts
for farm items (including pedal tractors, wagons, 1:16 scale farm/agriculture
product, value guides, and bank parts), you may contact:
Burkholder's Midwest Parts & Decals
P.O. Box 49
Onsted, MI 49265
(517) 467-7033 www.tractortoys.com
sales@tractortoys.com
Instructions
request
If you would please email your name, postal mailing address, and
the UPC number which is under the bar code on the packaging to
FAQ@rc2corp.com using
a subject of "Instructions Request", we would be happy
to mail you a copy of the instruction sheet if it is available.
Help
on applying decals
To apply the decals, you need to dip them into warm water for
10-15 seconds and then they should slide freely off the sheet
to be applied to the vehicle.
Requesting
decals
Sorry, but we do not stock any spare sets of decals for any items.
Where
can I find info on Past releases?
Please check out various print magazines (including Die Cast Digest,
Racing Collector's Price Guide, or Tuff Stuff Magazine for previous
RC2 release information. Or, try http://www.ediecast.com/makers/ertl.html.
For previous American Muscle releases, please visit www.diecastmuscle.com.)
Where
can I find info on Current releases?
Please visit our website www.ertl.com
for info on our current releases.
What are some Sources for product valuation?
Please consult reference guidebooks and Web sites compiled by
independent individuals. RC2 in no way determines the value or
secondary market pricing of our collectibles. Price guides and
such information are put together by monthly publications such
as Beckett Racing, Die Cast Digest and Racing Collectors
Price Guide. The Story of American Toys by Richard
O'Brien is a resource you may desire to reference for Ertl Toys.
For Farm Toys, check out Nolte's Farm Toy Price Guide by
Dave Nolte and Ertl and Toy Tractors by Eldon Trumm and
Robert Zarse. For further information, please contact the publications
directly.
Release
of quantity info
RC2 considers production quantities to be confidential information
and does not release them unless they are clearly stated on the
product packaging. However, some customers, who commission and
purchase an entire production run of a product and then sell it
to consumers, may choose to release the quantity.
How
can I submit a product idea to you?
Unfortunately, neither RC2 nor any of its subsidiary divisions
can accept unsolicited product suggestions, concept or ideas.
If you did not find an answer to your question in our current
FAQs, please e-mail it to FAQ@rc2corp.com.
Note that while we can not answer every question, we will periodically
post answers to your most frequently asked questions.
