Current
RC2 products are also available at most discount retail stores,
including Wal-Mart, K Mart, Target, Toys R Us, Meijer, Shopko,
etc., as well as many hobby stores, specialty shops, and toy stores.
Agriculture products are also available at most farm and implement
stores. If you are unable to locate an item, try an Internet keyword
search, or search online stores (including www.everstoystore.com,
www.bossenimp.com, www.actionfarmtoys.com, www.diecastmusclecars.com,
www.ediecast.com, etc.).
Where
can I find American Muscle products?
American Muscle products can be found at most hobby, specialty,
and online shops nationwide.
Where
can I find AMT Model Kits?
AMT Model Kits can be found at most major discount stores, including
Wal-Mart, K Mart, Target, Toys R Us, Meijer, Shopko, etc., as
well as many hobby, specialty, and online shops.
Where
can I find Ertl Farm and Construction products?
Ertl Farm and Construction products can be found at most major
discount stores, including Wal-Mart as well as many specialty
retailers specializing in the Agriculture arena (i.e. Blain's
Farm and Fleet, Tractor Supply, etc.).
Where
can I find Ertl Toys?
Ertl Toys can be found at most major discount retail stores, including
Wal-Mart, K Mart, Target, Toys R Us, Meijer, Shopko, etc., as
well as many independent toy stores.
I have a Defective item.
We apologize for the inconvenience. Unfortunately, RC2 does not
stock any replacement items or extra parts, or issue refunds or
exchanges for any products purchased from retail stores. If you
have a product that is damaged or defective in any way, or does
not meet your expectations, please return it to the place of purchase
for a refund or exchange. If it is not possible
to return to the place of purchase, then you may try exchanging
the product at a different store/dealer near you that carries
our products. Thank you.
I am Missing parts / in need of Replacement parts for my
item.
We apologize for the inconvenience. Unfortunately, RC2 does not
stock any replacement items or extra parts, or issue refunds or
exchanges for any products purchased from retail stores. If you
have a product that is missing items, in need of replacement parts,
please return it to the place of purchase for a refund
or exchange. If it is not possible to return to the
place of purchase, then you may try exchanging the product at
a different store/dealer near you that carries our products.
Thank you.
I have a Damaged item
We apologize for the inconvenience. Unfortunately, RC2 does not
stock any replacement items or extra parts, or issue refunds or
exchanges for any products purchased from retail stores. If you
have a product that is damaged or defective in any way, please
return it to the place of purchase for a refund or exchange.
If it is not possible to return to the place of purchase, then
you may try exchanging the product at a different store/dealer
near you that carries our products. Thank you.
Where
can I locate Replacement parts for my pedal tractor, wagon, 1:16
scale farm/agriculture product, bank parts, and value guides?
Sorry, but we do not stock any spare parts. For replacement parts
for farm items (including pedal tractors, wagons, 1:16 scale farm/agriculture
product, value guides, and bank parts), you may contact:
Burkholder's Midwest Parts & Decals
P.O. Box 49
Onsted, MI 49265
(517) 467-7033 www.tractortoys.com
sales@tractortoys.com
Instructions
request
If you would please email your name, postal mailing address, and
the UPC number which is under the bar code on the packaging to
FAQ@rc2corp.com using
a subject of "Instructions Request", we would be happy
to mail you a copy of the instruction sheet if it is available.
Help
on applying decals
To apply the decals, you need to dip them into warm water for
10-15 seconds and then they should slide freely off the sheet
to be applied to the vehicle.
Requesting
decals
Sorry, but we do not stock any spare sets of decals for any items.
Where
can I find info on Past releases?
Please check out various print magazines (including Die Cast Digest,
Racing Collector's Price Guide, or Tuff Stuff Magazine for previous
RC2 release information. Or, try http://www.ediecast.com/makers/ertl.html.
For previous American Muscle releases, please visit www.diecastmuscle.com.)
Also, our website www.ertl.com
carries info on the previous year's releases.
Where
can I find info on Current releases?
Please visit our website www.ertl.com
for info on our current releases.
Where
can I find info on Future releases?
Please visit our website www.ertl.com
for info on our future releases.
How
do I become a dealer?
If you are not a current RC2 retailer, Click
here for RC2 Credit Application (requires Adobe Acrobat
Reader) Complete and fax to your nearest RC2 location. (See top
of Application for locations). Once you are active, be sure to
visit www.myRC2.com
to visit the RC2 On-Line Advantage - simply the best way to do
business with us! The On-Line Advantage offers you a direct line
of communication to RC2. Every on-line partner receives.
On-line
ordering and order inquiry 24-hours per day
Instant
access to key product information - including availability,
special offers and release dates
Marketing
tools such as merchandising tips, product images and much more!
I
am a Dealer needing assistance.
Please send an email to FAQ@rc2corp.com
for Dealer Assistance questions.
What are some Sources for product valuation?
Please consult reference guidebooks and Web sites compiled by
independent individuals. RC2 in no way determines the value or
secondary market pricing of our collectibles. Price guides and
such information are put together by monthly publications such
as Beckett Racing, Die Cast Digest and Racing Collectors
Price Guide. The Story of American Toys by Richard
O'Brien is a resource you may desire to reference for Ertl Toys.
For Farm Toys, check out Nolte's Farm Toy Price Guide by
Dave Nolte and Ertl and Toy Tractors by Eldon Trumm and
Robert Zarse. For further information, please contact the publications
directly. You may also visit our Collector Classifieds and review
the ads placed by people looking to buy or sell.
Catalog
request info
Product information catalogs are available to order. These are
for information purposes only with color photos, stock number
and description. You cannot order product from these catalogs
as a consumer. We are not currently taking International requests
for catalogues. We are only taking requests for USA, Hawaii, Alaska,
Canada, Guam, Virgin Islands, and Puerto Rico. There are 5 different
catalogs available at $4.95 each plus 7% tax if shipping
to Iowa.
1) Ertl--includes the majority of product line including AMT and
American Muscle
2) John Deere catalog features John Deere farm line
You may order these catalogs with a Visa, MasterCard, money order
or check by sending to:
RC2 Corp.
Attn: Consumer Service
2021 9th St. SE
Dyersville, IA 52040
USA
FAX: (563) 875-8263
PHONE: (563) 875-5959
Monday - Friday, 8:00 a.m. - 5:00 p.m. CST.
Release
of quantity info
RC2 considers production quantities to be confidential information
and does not release them unless they are clearly stated on the
product packaging. However, some customers, who commission and
purchase an entire production run of a product and then sell it
to consumers, may choose to release the quantity.
How
can I submit a product idea to you?
Unfortunately, neither RC2 nor any of its subsidiary divisions
(RC Ertl, Learning Curve, The First Years and JoyRide Studios),
can accept unsolicited product suggestions, concept or ideas.
If you did not find an answer to your question in our current
FAQs, please e-mail it to FAQ@rc2corp.com.
Note that while we can not answer every question, we will periodically
post answers to your most frequently asked questions.
